At Fauji Herbals, we aim to deliver every order safely and in good condition. Please review the following policy before placing an order.
1. Return Eligibility
As Fauji Bhook Vardhan Churn is a consumable herbal wellness product, returns are generally accepted only in the following situations:
- You received the wrong product.
- The product was damaged during delivery.
- The product seal or packaging was damaged when you received it.
- The product received is materially different from the product ordered.
Opened or used products are generally not eligible for return, except where required under applicable law.
2. Damaged or Incorrect Product
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Photographs of the outer packaging
- Details explaining the issue
We will review the request and, where applicable, provide a replacement or refund.
3. Return Process
If your return request is approved, we will provide instructions for returning the product.
The product should be returned in its original packaging, along with any relevant invoice or order documentation, where applicable.
4. Refunds
Once an approved return is received and inspected, we will inform you whether the refund has been approved.
Approved refunds will generally be processed through the original payment method or another appropriate method.
The time taken for the refund to appear in your account may depend on the relevant bank or payment service provider.
5. Order Cancellation
Cancellation requests should be made as soon as possible.
If an order has not yet been dispatched, we may be able to cancel it.
Once an order has been dispatched, cancellation may not be possible and the request will be handled according to the applicable return procedure.
6. Non-Returnable Situations
A return or refund may not be accepted in situations such as:
- The product has been opened or used.
- The product has been damaged after delivery due to improper handling or storage.
- The customer provided an incorrect or incomplete delivery address.
- The request is based only on a change of mind or personal preference.
- The product is returned without following the approved return process.
This does not limit any rights available to customers under applicable law.
7. Contact Us
For return, refund or cancellation-related assistance, please contact us:
Fauji Herbals
Mathura, Uttar Pradesh, India
Email: faujiherbals@gmail.com
Website: www.faujiherbals.com